Renewal Specialist

Qt is looking for Renewal Specialist to join our dynamic team and embark on a rewarding career journey.Client Relationship Management: Building and maintaining positive relationships with clients to understand their needs, concerns, and renewal preferences.Renewal Outreach: Contacting existing clients or customers whose subscriptions, contracts, or agreements are approaching expiration to discuss renewal options.Contract Negotiation: Discussing terms, conditions, and pricing with clients to facilitate the renewal process and address any questions or concerns they may have.Cross-Selling and Up-Selling: Identifying opportunities to upsell additional products or services or expand existing subscriptions during the renewal process.Documentation: Preparing renewal agreements, contracts, or subscription documents and ensuring they are accurate and up to date.Data Analysis: Analyzing data related to renewal rates, customer feedback, and reasons for non-renewal to identify trends and areas for improvement.Customer Feedback: Gathering feedback from clients about their experiences and using this information to enhance the renewal process.Renewal Proposals: Creating renewal proposals and presenting them to clients, highlighting the value of continuing the relationship.Retention Strategies: Developing and implementing strategies to improve customer retention and reduce churn rates.Reporting: Providing regular reports to management on renewal rates, revenue, and other relevant key performance indicators.