Customer Service Executive

Please find below JD & Company profile.

Job Summary: We're seeking a confident, English-speaking Customer Success Representative to join our team. Your role involves proactive client communication, creating reports, and conducting analysis to ensure International clients have a clear understanding of our ongoing services.

Key Responsibilities:

Client Communication:

Reach out to clients weekly, bi-weekly, and monthly.

Act as the point of contact for client inquiries.

Client Relationship:

Build strong client relationships.

Identify ways to enhance client satisfaction.

Client Support:

Promptly address client issues.

Collaborate with internal teams to meet client needs.

Client Reports and Analysis:

Create reports and conduct analysis before client calls.

Provide clients with clear insights and recommendations.

Shift Time- UK (5:00 PM-2:00 AM)