Front Office Executive The Pratha Pre-school, Sector 31, Gurugram

The Pratha Pre-school, Sector 31, Gurugram invites smart, energetic and creative professionals to be a part its family. We are looking for someone who can initiate, develop and be a part of our quest for excellence in holistic education. The role primarily focuses on the following:

Role & Responsibilities:

• To share the admission process with prospective parents.
• To address the queries of prospective and existing parents.
• To keep a track record of the appointments of prospective parents with the Principal.
• To facilitate the entire admission process.
• To arrange for parents orientation with the concerned authorities.
• To maintain a record of students data, registration, withdrawals and the reasons for the withdrawals.
• To collaborate with the program coordinators to organize presentations, information sessions etc.
• Maintain all school related required information to be shared with prospective parents as one point of contact.
• To maintain records / leads generated from advertisement responses.
• To mobilize the withdrawal of students.
• Responsible for handling incoming and outgoing calls and the respective documentation.
• Receive, inform & guide visitors & Officials.
• Responsible for maintaining calls register including call tracking. Preparation of database of Client contacts.
• Ensure receipt of magazines and newspapers for the building and display latest copy in the reception as well as removal of the outdated magazines.
• Provide assistance in general administrative work.
• Contribute to the Monthly Management Report & all functions within the scope of the Reception/Front desk.
• Maintain the school bulletin board at the reception with events, activities, monthly calendar, student photographs on a weekly/fortnightly/monthly basis.
• To collect photographs of school council, academic and activity performers and display them on the board.
• Maintain feedback received from parents as regards to Areas for Improvement and reporting to Management on a Daily Basis.

Experience: 2 to 4 years. Preference to be given for the candidates who have earlier worked as an Front Office Executive/Admission Counsellor in a school of repute, preferably a pre-school.

Qualification: Graduate or Post Graduate

Key Skills:

• Good Communication skills.
• Basic knowledge of computer and internet.
• Highly Motivated and goal oriented.
• Candidate with good customer service skills would be preferred.
• Prior experience in customer service industry will be an added advantage.
• Understanding of marketing elements (including digital marketing) & market research methods will be an added advantage.
• Readiness for work in a fast passed target-based role.