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10 The Henson Group Jobs
MW - Support Engineer
The Henson Group
posted 10d ago
Job Description
Experienced with M365 products, Exchange Online, teams, sharepoint, endpoint manager, intune and other apps.
Respond to support Tickets within SLA's and SLO's Participate in 24x7 On-Call rotation to assist the global client base
Location-Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad
Role & Responsibilities:
Provide technical support for Middleware (MW) applications, ensuring smooth system functionality.
Monitor and troubleshoot middleware-related issues, identifying and resolving incidents in a timely manner.
Perform root cause analysis and implement preventive measures for recurring issues.
Manage middleware configurations, installations, and upgrades.
Collaborate with cross-functional teams to optimize application performance and reliability.
Document technical procedures, troubleshooting steps, and best practices.
Employment Type: Full Time, Permanent
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