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Cloud Operations Engineer
The Henson Group
posted 2d ago
Job Description
Understanding of CSP and MSP model customers & subscriptions. Have good knowledge on CMPs (Cloud Management Platforms)
Actively participate in the designing, developing, implementing, and administering process, Handson Experience in Incident and Service Request Handling
Ability to understand and explain related technical issues and skills related to working and resolving problems in customer accounts.
CSP Onboarding/Offboarding and Customer Account Management
Provide ongoing support to the client on an as-needed basis.
Responsible for service request/ incident management in 247 cloud operations
Mailbox / ITSM ticketing tool management
Responsible for handling On-Call duties
Contribute to internal process improvement.
Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote - India
Employment Type: Full Time, Permanent
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