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Client Support Specialist
The Commerce Team Global
posted 5mon ago
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Key skills for the job
Job Description
- Client Interaction: Provide professional and timely assistance to clients through various communication channels, such as phone, email, or live chat, addressing their questions and concerns effectively.
- Issue Resolution: Investigate and resolve client issues, ensuring that problems are handled efficiently and to the clients satisfaction. Escalate complex issues when necessary.
- Record Keeping: Maintain accurate and detailed records of client interactions, including inquiries, comments, and complaints. Update client profiles with relevant information.
- Product Knowledge: Stay informed about company products, services, and policies to provide accurate information and guidance to clients. Continuously update your product knowledge.
- Feedback and Improvement: Gather and document client feedback and identify trends in client concerns. Provide suggestions for process improvements and enhancements to enhance the overall customer experience.
- Documentation and Reporting: Create and maintain documentation of common client queries and solutions. Generate reports on support activities and metrics to evaluate performance and identify areas for improvement.
Experience Requirement
- Better Communication Skills - Should be able to communicate effectively with internal as well as customers.
- Candidate should be willing to work in shifts (IST / EMEA / US or as per business requirement)
Employment Type: Full Time, Permanent
Read full job description What people at The Commerce Team Global are saying
Client Support Specialist salary at The Commerce Team Global
reported by
1
employee
with 7
years exp.
₹4.5
L/yr - ₹5.8
L/yr
At
par with the average Client Support Specialist Salary in India
View more details
The Commerce Team Global Benefits
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