Contact Center Executive

Job Description:

Job Title: Customer Support Executive

Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term

Exp: 0 to 4 year

Key Responsibilities:

1. Customer Interaction:

• Greet and welcome Customers as they call the contact centre.
• Assist Customers with filling out necessary forms in system.
• Answer phone calls and respond to emails promptly, addressing Customer inquiries and scheduling appointments.
• Provide information about available aesthetic treatments, pricing, and post-treatment care.

2. Appointment Scheduling:

• Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.
• Send appointment reminders to Customers through calls, emails, or text messages.
• Handle appointment cancellations and rescheduling requests efficiently.

3. Customer Education:

• Educate Customers about the various aesthetic treatments offered by the clinic.
• Explain the benefits and expectations associated with each treatment.
• Provide information on pre and post-treatment instructions.

4. Administrative Support:

• Maintain accurate Customer records and contact information.

5. Compliance and Privacy:

• Safeguard Customer confidentiality and data security.

6. Problem Resolution:

• Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.
• Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.

7. Product Knowledge:

• Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers

Qualifications:

• High school diploma or equivalent or any bachelorette degree
• Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.
• Proficiency in using computer software for appointment scheduling, record keeping, and data entry.
• Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)
• Basic Knowledge on CRM

**Looking for immediate joiners