Associate Manager/Deputy Manager - Presales (2-6 yrs)

Job Description:

- As an Associate/Deputy Manager in the Led Managed Services team, you will play a crucial role in developing and executing our go-to-market (GTM) strategy, as well as building new solutions and propositions to meet the evolving needs of our clients through supporting proactive client conversations and RFP/RFI.

- You will work closely with the sales and delivery teams to understand client requirements, analyze data, develop tailored solutions, and contribute to the overall strategy for winning new business.

Key Responsibilities:

- Analyze data to help build optimized ITSM/ASM solutions to enhance service delivery and customer satisfaction.

- Develop winning RFPs/RFIs strategy and technical solution approaches that address business needs and technical challenges.

- Identify opportunities for new solutions and propositions and lead their value proposition development.

- Take a pragmatic approach to using GenAI and Machine Learning potential to solve ITSM business problems.

- Take a industry view to link business value stream to common IT Operations to bring about transformation operating model.

- Conduct market research and competitive analysis to inform strategic decisions.

- Monitor industry trends and best practices to ensure our solutions remain cutting-edge.

- Support the sales team during the bidding process by providing technical insights, solution feasibility, and cost estimation.

- Stay updated on industry trends and ASM best practices to ensure innovative and competitive solution offerings.

- Develop standards, and processes to optimize the ways of working.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.

- 2 to 6 years of experience in Business Analytics, Data Analysis, ASM solutioning, presales, or related roles.

- Basic understanding of ITIL processes and ASM methodologies.

- Excellent communication and presentation skills with the ability to engage with senior client stakeholders.

- Proficiency in tools like Excel, PowerPoint, and any relevant presales automation tools.

Preferred Skills:

- Knowledge of the latest trends in cloud, DevOps, and automation in the context of ASM.

- Ability to work in a fast-paced, high-pressure environment with a focus on achieving results.