?Business Expert (Sales Force/CRM/CX)

? Date: 20 Feb 2025

? Location: Pune, IN

? Company: Tetra Pak

? At Tetra Pak we commit to making food safe and available, everywhere; and we protect whats good protecting food, protecting people, and protecting the planet. By doing so we touch millions of peoples lives every day. And we need people like you to make it happen. ?

? Job Summary

? We are looking for a Business Expert SAM to be part of our Sales Management team who will drive Sales and Customer Management (S&CM) process excellence, governance and maturity by building capability, adoption of tools & reports in frontline roles. ?

? This position will be permanently based in Chakan, Pune.

? What you will do

? Drive S&CM Process Governance & Maturity in the market:

? Support S&CM Market process driver in being the voice of S&CM in the market leadership team (MLT)

? Drive focus on building S&CM process, capability, tools & data by setting ambitions linked to market needs, agreed action plan & milestone review (lead/ lag indicator)

? Define & follow up on annual target for each process KPIs and proactively drive awareness in MLT and agree on actions for improvement

? Build frontline capability and be first line of support for end-users:

? Be the local center of excellence for assigned sales processes vis Account Planning & Management, Value Selling, Customer Experience, Sales forecasting, Smart Sales and/ or coordination for B2Bi, credit management and collection etc

? Drive adoption of process, tools and report by training and supporting the end-users

? Drive cadence and regular follow up on process deliverables, agreed action plan and documentation of the same, when required

? Best practice sharing with the global network and bringing the good practices to local markets

? Drive Improvements - local and global rollouts

? Be the voice of market in the global S&CM process network

? Lead implementation, training and communication of new/ changes related to S&CM processes in the market

? Coordinate raising and closure of tickets related to sales processes, tools, data etc

? Conduct maturity assessment, align with central team on gaps and improvement actions and end-user training support, where required

? Collect end-user feedback and channelise continuous improvement requirements to the central S&CM process team

? Improve Master Data Quality:

? Be responsible to monitor updation of data into the respective tools/ platforms and coordination of mass uploads

? Continuously drive data quality improvement across 3 businesses L/ D?

? We believe you have

• ? Full Time Bachelors Degree with Min 5 plus years of experience.

• ? Good understanding of Sales-And-Customer Management process.

• ? Very good knowledge of Sales-And-Customer Management systems and master data (mainly SAP, CX master data app, Sales Force/CRM, Qualitrics tool), ability and willingness to work with data maintenance, understanding of sales forecasting and pricing maintenance, ability to work with IT team.

? We Offer You

? ?? ?Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
?? ?Culture that pioneers spirit of innovation where our engineering genius drives visible result
?? ?Equal opportunity employment experience that values difference and diversity
?? ?Market competitive compensation and benefits with flexible working arrangements
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