Operation Manager - Bank (2-5 yrs)

Operational Oversight:

- Manage and optimize day-to-day banking operations to enhance productivity and efficiency.

- Ensure compliance with banking regulations and internal policies to mitigate risks.

- Monitor operational performance metrics and implement improvements as needed.

Team Leadership:

- Lead, mentor, and train a team of operations staff to achieve individual and departmental goals.

- Foster a collaborative and results-driven work environment.

- Conduct regular performance reviews and provide constructive feedback.

Process Improvement:

- Identify areas for process improvement and develop strategies to enhance operational processes.

- Implement best practices and innovative solutions to improve service delivery.

- Collaborate with other departments to streamline workflows and enhance cross-functional efficiency.

Customer Service:

- Ensure a high level of customer service and satisfaction through efficient operational support.

- Address and resolve any operational issues that may affect customer experience.

- Implement feedback mechanisms to gather insights from customers for continuous improvement.

Reporting and Analysis:

- Prepare regular reports on operational performance, highlighting key metrics and trends.

- Analyze data to identify operational challenges and formulate actionable solutions.

- Present findings and recommendations to senior management.

Qualifications:

- Bachelor's degree in Business Administration, Finance, or a related field; Master's degree preferred.

- Strong understanding of banking products, services, and regulatory requirements.

- Proven leadership and team management skills.

- Excellent analytical and problem-solving abilities.

- Strong communication and interpersonal skills.

Skills:

- Proficiency in banking software and Microsoft Office Suite.

- Ability to adapt to a fast-paced and dynamic work environment.

- Strong organizational and project management skills.

- Customer-focused mindset with a commitment to quality service.