Inside Sales Coordinator - Diagnostic Lab

Job Title: Inside Sales Coordinator - Diagnostic Lab

Location: Mira Road - Mumbai

Reports To: Sales Manager

Job Summary:
The Inside Sales Coordinator will be responsible for supporting the sales team and managing customer inquiries for our diagnostic lab. This role involves coordinating sales activities, processing orders, maintaining customer relationships, and ensuring that sales targets are met.

Key Responsibilities:

• Act as the initial point of contact for client inquiries regarding diagnostic services, tests, and solutions.
• Provide support to the sales team by preparing sales quotes, proposals, and presentations.
• Manage and track customer accounts, ensuring timely follow-up on leads and sales opportunities.
• Assist in the preparation of sales reports and market analysis to aid in strategy development.
• Coordinate with laboratory staff to ensure accurate and timely delivery of diagnostic services.
• Maintain an organized database of customers and leads in the CRM system.
• Collaborate with the marketing team to plan and execute promotional campaigns and events.
• Provide training and support to clients on the use of diagnostic services and interpretation of results.
• Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
• Stay updated on industry trends, competitor activities, and regulatory changes affecting the diagnostic field.

Qualifications:

• Bachelors degree in Business Administration, Life Sciences, or related field preferred.
• Proven experience in sales support, customer service, or inside sales, preferably in the healthcare or diagnostic industry.
• Strong understanding of laboratory operations and diagnostic testing is a plus.
• Excellent verbal and written communication skills.
• Proficient in CRM software and Microsoft Office Suite (especially Excel and PowerPoint).
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work collaboratively in a team environment and provide exceptional customer service.

Skills:

• Strong analytical and problem-solving abilities.
• Detail-oriented with a focus on accuracy and quality.
• Self-motivated, with a proactive approach to tasks and challenges.
• Demonstrated ability to build rapport with clients and team members.
• Strong negotiation and persuasion skills.

How to Apply: Interested candidates are encouraged to submit a resume and a cover letter detailing their qualifications and experience relevant to the role by email to paresh.shah@shandilyagroup.com or kjs@shandilyagroup.com

Office Location is at Mira Road, immediate joiners are welcomed !