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Temenos

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3.2

based on 819 Reviews

Video summary

6 Temenos Jobs

Analyst - Product Support

Temenos

3.2

based on 819 Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

Analyst - Product Support

Temenos

posted 30d ago

Job Role Insights

Flexible timing

Key skills for the job

Civil Engineering Medical Coding Customer Support C++ Air Ticketing Oracle SQL

+ 3 more

Job Description

We are looking for a qualified Software Engineer/Senior Software Engineer to join our team, an experienced professional, handle the client incidents to the satisfactory resolution. If you are an experienced Software Coding debugging expert (Java/C/C++) and handled the client s incidents within agreed SLA s/customer satisfaction, we would like to meet you.

In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution providing an agreeable solution.

You will understand the working of the specific product application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material available on the knowledge collateral(s).
You will facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution providing an agreeable solution.
You will understand the details in ticket logged and validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
You will Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
You will Contribute to Knowledgebase through FAQ s and How To s
You will develop/enhance tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product.
You will perform onsite analysis of tickets at client places. Typically, this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

SKILLS

You should have 2 to 5 years of Product Support experience with coding experience (Java, C++ SQL/Oracle)
You should have a degree in BE/BTech/MCA
You should have experience in client facing roles and acting as technical reference point during software implementation/upgrades.
You should have experience working in 24/7 Support team.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos. yourself to be ambitious and achieve your individual as well as the company targets. SOME OF OUR BENEFITS include:

Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care: 4 weeks of paid family care leave
Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
Study leaves: 2 weeks of paid leave each year for study or personal development