Telus International!! Customer Service- Technical Chat

The Role

The Repair Service Attendant role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers.

Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support cum sales.

The Main Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.

Contact Antara@7042566314

Preferred candidate profile

• Need minimum 1 year of experience in international chat profile.
• Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
• UG/Graduates can apply.
• Excellent communication skills
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should be comfortable working in 24*7 Working Environment
• Graduation not required
• Rotational shifts & Rotational week offs
• Maximum 6 months of gap from last organization

Perks and Benefits

1. Pick and Drop facilities.

2. Medicare Facility(free online consultation with Doc)

3. Variables based on performance.

For more information, please connect with Antara@7042566314 or share the CV over antra.rawat@telusinternational.com or whatsapp @7042566314