Technical Support Representative

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile

1. 1-5 years of experience in International Technical Support (Voice)

2. Excellent communication skills

3. Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues

4. Should be comfortable working in 24*7 Working Environment

5. Graduation not required

6. Rotational shifts & Rotational week offs

Perks and benefits

1. Medicare Facilities.

2. Salary upto 5 Lpa.

3. Both side cab facilities.