Applications Development Module Lead - Java Production Support (9-12 yrs)

Job Title : Applications Development Module Lead (Java Support)

Experience : 9-12 years

Location : Noida

About Us :

TELUS Digital (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The companys services support the full lifecycle of its clients digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes.

TELUS Digitals integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as Omni channel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS Digital partners with brands across strategic industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

TELUS Digital India is a leading India-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS Digital family. Today, TELUS Digital India has three sites, two in Noida and one in Bengaluru, which support some of the worlds top brands.

Key Skillset : Java Production Support, Splunk / Datadog , AWS

Description :

- This role will be responsible for providing technical leadership to the team that includes technical mentoring of staff helping the team grow and improve their capabilities.

- Leading triage for our most complex technical issues, and quickly driving issues to resolution.

- Main requirement is to learn and document application dataflow and drive knowledge sharing across the Operations team.

- Operate as the SME for new applications.

- Technical AWS application support Troubleshooting experience supporting applications hosted in AWS on EKS and EC2.

- Provide Java Application Support Advanced Java application troubleshooting including thread and heap analysis.

- Understanding complex multi-application environments, which interact in a firewalled environment.

- Splunk Splunk log analysis for application troubleshooting.

- Must be able to develop adhoc queries on the fly to pinpoint application issues.

- Needs to be able to articulate search parameters and commands.

- Experience in Datadog, AppDynamics, or other APM tool Usage of Datadog or AppDynamics (or equivalent application performance monitoring (APM) tool, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance.

- This would include investigation of business transactions, information points, and health rules to pinpoint application problems.

- Java Application / Database interaction and troubleshooting Comprehensive understanding of Application to Database interaction and troubleshooting.