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6 Telstra Jobs

L2 Netsec Engineer

3-9 years

Bangalore / Bengaluru

1 vacancy

L2 Netsec Engineer

Telstra

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

As an IT Technical Expert, you can t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our platforms, devices, applications and systems are operating efficiently and delivering value to our customers. Job Description
Role purpose
  • The role of the Network Security Engineer is to support a wide range of network activities across multiple territories and time zone s.
  • This role sits within the Managed Services team.
  • The candidate needs to have an appreciation for time-critical problem solving and non-movable project timeframes.
  • The successful candidate will be involved in the delivery, assurance and optimisation of network and security services for our customers and internal services. This includes managed firewalls, SD Wan and Secure Edge services.
The measurable deliverables and outcomes of this role
The successful candidate for this role needs to combine design, operation and support of networking and security systems and apply these to successful operating of complex technology platforms.
Role Context and overview
Key Responsibilities, Accountability Metrics, Decision Rights
Key Responsibilities
  • Installation of network and security services as per Design documentation.
  • Troubleshooting and resolution of network and security related Incidents
  • Change and Service Request management.
  • Design assistance and approval for managed network and security services.
  • Liaise with customers and internal stakeholders.
  • Ensure services are operated in accordance with security and compliancy regulations (including ISO 27001 and GDPR)
  • Keep up to date with industry developments and help turn these into Telstra capabilities.
  • Work collaboratively, with the customer at the front of everything.
  • Have a growth mindset, and continually look at better ways of doing things.
  • Be flexible with a positive, Can-Do mentality.
  • Be Proactive and take the initiative.
Key Accountability Metrics
  • Ensure response and resolution SLA s are met
  • Ensure customer service availability targets are met
  • Ensure new services are delivered within requested timeframes
Key Relationships/ Interdependencies
Internal
  • Global Service Desk
  • Customer Success
  • Enterprise Solutioning
  • Enterprise Sales
External
  • Customer base
  • Suppliers and Vendors
Leadership capabilities
Skill/Technical Expertise
Proficiency
People Leadership
  • Modelling a culture of collaboration and continuous learning to support development
  • Coaching and develop team members to enable them to deliver high quality outcomes whilst providing support and feedback along the way.
  • Building strong, trusting team relationships that enable a high performing team culture aligned to values to behaviors
  • Complex solution design
  • Critical Thinking
Medium / Some experience
Strategy and Development
  • Develop / maintain strategic relationship across industry including vendors to understand Technology trends and industry directions. Utilise this knowledge to provide consulting to business, vendors and customers. Ensure consistent application of Telstra operating systems, policies and procedures for the business area. Medium / Some experience of driving strategy
Communications
Able to communicate effectively with internal and external stakeholders, and explain complex, technical issues in an easy-to-understand way High
Qualifications/Experiences
Essential
  • 3 year s plus experience in managing and delivering Firewall, SDWan and other network solutions including
    • Palo, Fortinet, Checkpoint & Cisco firewalling
    • Palo & Fortinet SDWan
    • Palo Prisma services
  • An understanding of ITIL
  • Strong communication skills, able to explain technical solutions to both technical and nontechnical audiences.
High desirable
  • Network and Solution design experience
Certifications
  • At least 1 technical/Vendor certification in relevant technologies (e.g. Palo PCNSE)

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

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What people at Telstra are saying

What Telstra employees are saying about work life

based on 211 employees
84%
85%
77%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
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Telstra Benefits

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Global mobility
Mindfulness resources
Home office set up
Study assistance
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Health Insurance
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Soft Skill Training
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