Team: actively contribute to the team by contributing in meetings and organised activities, fostering a welcoming and inclusive culture, supporting the team. KPIs: ensure SLAs relating to timely invoice and progress claim generation, invoice accuracy, paperwork accuracy, time sheet accuracy, PRs processed on time, travel booked within policy etc are met. Process: regularly review and update systems and processes to identify and embed efficiencies, ensure standard work is up to date. Reporting: support the development and implementation of daily management, support the standardisation and automation of reporting across the Customer Support function. Forecasting and budgeting: identify and highlight risks or opportunities relating to Service contract and D&C revenue generation to the Customer Support Leader. Stakeholder management: establish and maintain strong relationships with both internal and external stakeholders and have a customer focus in all interactions. Ad hoc: any other reasonable request relating to the operation of the Customer Support Team.
Key Qualifications/Requirements Commerce graduate/master s with reputed university. 2+ years of Finance, Accounting, Analytics, Financial Reporting, Accounting Reporting or Risk Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, Education