Purpose of Position To allocate Jobs & supervise field-based engineers within a specific region. Maximize all opportunities to raise the technical ability and effectiveness of field-based engineers. Update activities and status in CRM / IFS System and maintain reports .Active participation with the State Head in implementing Systems / FBS into field engineering activities.
Key Responsibilities
1. Compliance with all company procedures and Health & Safety policies. 2. Download pending complaints from IFS at regular intervals. 3. Allocate complaints to engineers which are registered in IFS immediately. 4. Update spares requirement in IFS based on engineer s feedback from the retail outlet. 5. Co-ordination with the stores team for dispatch of required spares to the engineers. 6. Take regular feedback from engineers and update IFS and oil company portal accordingly. 7. Send quotations to customers for chargeable jobs. 8. Attach approval copy received from customer against its work order in IFS. 9. Follow up with engineers for Breakdown service reports. 10. Segregate billable service reports and attach it against its work order in IFS. 11. Respond to customer calls and e-mails. 12. Follow up with service engineers to send defective spares to service centre on a weekly basis. 13. Ensure timely execution of DU installation and project jobs. 14. Engineer support during introduction of new equipment or new business activity. 15. Report all matters of urgent concern / abnormal activity in the field to the State Head/RM. 16. Ensure geographical area /RO / Complaints/ Nozzle/ wise workload distribution to all engineers. 17. Ensure availability of toolkit and PPE for all engineers. 18. Prepare monthly schedule for spares reconciliation of engineers. 19. Co-ordinate with Commercial executive for accurate planning of Preventive maintenance and breakdown jobs to increase productivity.
Good computer skills, including Word, Excel. Good knowledge of ERP. Minimum 5 years experience in the field work. Experience of managing people desirable
Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.