Sr. Customer Service

Responsibilities

The responsibilities of customer service typically involve ensuring a positive customer experience by addressing their needs and resolving any issues. Key responsibilities include:

1. Communication with Customers

Respond to customer inquiries via phone, email, chat, or in person.

Provide accurate and clear information about products or services.

Maintain a friendly and professional tone.

2. Problem-Solving

Address and resolve customer complaints efficiently.

Investigate issues and provide appropriate solutions or escalate them when necessary.

Follow up to ensure the problem is resolved to the customers satisfaction.

3. Product/Service Knowledge

Understand the companys products or services thoroughly.

Be able to explain features, troubleshoot problems, and offer recommendations.

4. Record-Keeping

Document customer interactions, issues, and resolutions.

Maintain accurate records for future reference.

5. Feedback and Improvement

Gather customer feedback to identify pain points.

Provide suggestions to improve products, services, or processes based on customer insights

6. Building Relationships

Foster trust and loyalty by creating positive experiences.

Show empathy and understanding of customer concerns.

7. Multitasking and Time Management

Regards,

Kulprit Kaur,

Executive- Talent Acquisition

Teleperformance India

Mail Id - Kulprit.Marwah@teleperformancedibs.com