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379 Teleperformance Jobs

Senior Customer Support Executive

1-2 years

₹ 1.1 - 4.75L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

5 vacancies

Senior Customer Support Executive

Teleperformance

posted 26d ago

Job Role Insights

Flexible timing

Job Description

Join Teleperformance as a Customer Support Executive International Semi Voice Process


About Us:


Teleperformance is a leading French multinational company with operations in 80+ countries and a workforce of over 400,000 passionate professionals. We are one of the worlds top providers of customer experience management services.


Job Title: Customer Support Executive (International Semi Voice Process)


Location: Ambattur, Ambit IT Park, Chennai


Work Mode: On-site


Job Summary:


We are hiring candidates with experience in International Semi Voice processes, preferably from the BPO industry. As a Customer Support Executive, you will handle customer inquiries and concerns via calls, ensuring effective communication and excellent customer service.


Key Responsibilities:

  • Provide prompt, accurate, and courteous responses to customer inquiries.
  • Ensure high customer satisfaction through clear and effective communication.

Requirements:

  • Graduation mandatory.
  • Freshers are eligible.
  • Fluency in English and Hindi (strong verbal and non-verbal communication skill).
  • Prior experience in an international voice process (BPO experience preferred).
  • Ready to work in a night shift environment.

Work Schedule:

  • 5-day work (complete night shift)
  • Rotational week off (any two days off)
  • 2-way cab will be provided

Compensation:

  • Salary: 3.00 LPA

If you're looking for an exciting opportunity in customer support, join Teleperformance today!


Interested candidate can ping HR Twinkle Rana for further details @ 9345243822




Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Senior Customer Support Executive roles with real interview advice

Top Teleperformance Senior Customer Support Executive Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

3.3
 Rating based on 68 Senior Customer Support Executive reviews

Likes

Some people you meet their, may become part of your life, nothing is likable for for the process management.

Dislikes

Terrible Management No transperency between agents and managers Management are full of liers Policies changes as per manager's/management's convience Even someone can get out of POSH or by threating any other employee.

  • Salary - Poor
  • +5 more
Read 68 Senior Customer Support Executive reviews

Senior Customer Support Executive salary at Teleperformance

reported by 347 employees
₹1.1 L/yr - ₹5.2 L/yr
10% less than the average Senior Customer Support Executive Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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