Manager - Client Relationship - BFSI (1-8 yrs)

Key Responsibilities:

- Cultivate and maintain strong relationships with key clients to ensure their satisfaction.

- Serve as the main point of contact for clients, addressing inquiries and concerns.

- Work closely with internal teams to ensure client needs are met and expectations are exceeded.

- Identify opportunities for upselling and cross-selling services or products to existing clients.

- Monitor client feedback and suggest improvements to enhance the customer experience.

- Conduct regular check-ins and reviews with clients to ensure continued satisfaction.

- Assist in contract renewals and handle any necessary negotiations.

- Keep clients informed about new products, services, or updates relevant to their needs.

Requirements:

- Proven experience in client relationship management or a similar customer-facing role.

- Excellent communication, negotiation, and problem-solving skills.

- Strong ability to understand client needs and deliver tailored solutions.

- Ability to manage multiple client accounts and prioritize tasks effectively.

- Detail-oriented with strong organizational skills.

- Bachelor's degree in Business, Marketing, or a related field (preferred).

Benefits:

- Competitive salary with performance-based incentives.

- Opportunities for career advancement and professional development.

- Collaborative work environment with a focus on work-life balance.

Contact: Interested candidates should submit their resume to 97267 21114