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1 Publicis Resources Technical Support Job
Project Manager- Global Technical Support
6-11 years
Pune, Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Project Manager- Global Technical Support
Publicis Resources
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 5+ years of relevant work experience.
- Strategic Mindset ability to align short-term goals with a long-term vision; willing to think outside the box.
- Customer-focused must map all processes, initiatives and changes to the ultimate goal of improving the IT customer experience.
- Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders, customers & IT staff at various levels of leadership, combined with driven and assertive personality.
- ServiceNow ITSM advanced knowledge existing knowledge of ServiceNow ITSM is required. Must also have the capacity to quickly fill in any knowledge gaps and learn new features as needed.
- Familiar with ITSM and ITIL concepts and able to apply them as needed.
- Process engineering experience able to identify and develop specific procedures that can be used to improve IT and business processes; experienced with tools such as MS Visio, Excel and PowerPoint.
- Project management experience must be able to drive projects using organizational tools to track progress, assign tasks and achieve timelines.
- Experience in people management, leading and directing multiple team members in a busy task-oriented environment.
- Masters degree in Business Management or equivalent.
Employment Type: Full Time, Permanent
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People are getting interviews at Publicis Resources through
People are getting interviews through
(based on 9 Publicis Resources interviews)
Job Portal
78%
22% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Technical Support at Publicis Resources are saying
Technical Support salary at Publicis Resources
reported by
2
employees
with 3-5
years exp.
₹4.5
L/yr - ₹5.8
L/yr
47%
more
than the average Technical Support Salary in India
View more details
What Publicis Resources employees are saying about work life
based on 128 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Publicis Resources Benefits
View more benefits
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Project Manager- Global Technical Support
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Pune, Gurgaon / Gurugram, Bangalore / Bengaluru
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