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16 Publicis Resources Jobs
Project Manager- Global Technical Support
6-11 years
Pune, Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Project Manager- Global Technical Support
Publicis Resources
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 5+ years of relevant work experience.
- Strategic Mindset ability to align short-term goals with a long-term vision; willing to think outside the box.
- Customer-focused must map all processes, initiatives and changes to the ultimate goal of improving the IT customer experience.
- Excellent communication (both written and verbal), influencing and negotiation skills, required to cooperate with a wide range of internal and external stakeholders, customers & IT staff at various levels of leadership, combined with driven and assertive personality.
- ServiceNow ITSM advanced knowledge existing knowledge of ServiceNow ITSM is required. Must also have the capacity to quickly fill in any knowledge gaps and learn new features as needed.
- Familiar with ITSM and ITIL concepts and able to apply them as needed.
- Process engineering experience able to identify and develop specific procedures that can be used to improve IT and business processes; experienced with tools such as MS Visio, Excel and PowerPoint.
- Project management experience must be able to drive projects using organizational tools to track progress, assign tasks and achieve timelines.
- Experience in people management, leading and directing multiple team members in a busy task-oriented environment.
- Masters degree in Business Management or equivalent.
Employment Type: Full Time, Permanent
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