Service Engineer

Job Summary:

The Testing & Service Engineer is responsible for ensuring that products meet quality standards and function correctly through rigorous testing procedures. The engineer will also provide technical support and services to customers at PAN India sites, addressing any issues related to product performance or reliability.

Key Responsibilities:

Testing:

- Develop and execute test plans, test products, and testing protocols.

- Conduct functional, performance, reliability, and High Voltage testing of products.

- Analyze test results to identify defects or areas for improvement in design or functionality.

- Collaborate with product development teams to resolve issues identified during testing.

Service:

- Provide on-site technical support for equipment installations, maintenance, repairs, and troubleshooting.

- Respond promptly to service calls from customers; troubleshoot problems both remotely and in person.

- Train customers on product usage and maintenance procedures.

- Detailed report submission after the service activity.

Documentation:

- Prepare detailed reports documenting test results along with recommendations for improvements.

- Maintain records of service activities including customer interactions, solutions provided, parts replaced etc. whenever for the case of AMC & Services at sites

Collaboration:

- Work closely with cross-functional teams including engineering design teams to feedback on product performance post-deployment.

Continuous Improvement:

- Participate in continuous improvement initiatives by providing insights based on field observations.

Required Qualifications:

- Bachelors degree in Engineering or Diploma (Electrical/Electronics) or a related field.

- 1 year of experience in product testing or technical support/service engineering roles.

- Familiarity with industry standards related to testing methodologies (e.g., ISO standards).

- Freshers are also welcome

Skills & Competencies:

- Strong analytical problem-solving skills; ability to diagnose complex issues effectively.

- Proficient in using tools/software related to the relays, Test kits.

- Excellent communication skills; ability to explain complex concepts clearly both verbally and in writing.

- Attention to detail coupled with critical thinking abilities; focus on delivering high-quality work under tight deadlines.

- Experience working directly with clients/customers providing service/support solutions.

Additional Requirements:

- Willingness to travel as needed for customer site visits.

If interested for the above profile, please share us your resume at ashishb@technocrafts.net or contact us at Mobile No: 9820719199.