Team Lead - Business Development/Marketing (3-6 yrs)

- Meet and monitor leads, and target achievement on all allocated campaigns.

- Set daily targets for all calling team members and support the team.

- Daily monitoring of campaign performance basis voice dashboards/voice data; highlighting any challenges/issues and collaborating with other voice teams for solutions/resolutions

- Weekly and monthly performance reviews of team members; and creation of individual scorecards.

- Monitor all campaign calls to ensure that due procedures and quality standards are strictly adhered to by the calling team members.

- Create a detailed campaign analysis and provide anecdotal feedback to customer success/sales teams.

- Input into the development of individual team members, ensuring cross-training is carried out and there is sufficient knowledge and resources to cover absences.

- Leads and promotes a team environment that enhances partnership and cooperation through effective liaison, communication, and an inclusive approach.

- Provide coaching and guidance to team members to improve their performance.

- Mentorship helps team members develop their skills, ultimately boosting their ability to provide excellent customer service and enhance sales interactions.

- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

- Schedule and organize team activities.