Techno Functional Consultant - L1

About The Role :

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

Do

1. Bridging the gap between project and support teams through techno-functional expertise

For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment

Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines

Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch

Support the solutioning team from architectural design, coding, testing and implementation

Understand the functional design as well as technical design and architecture to be implemented on the ERP system

Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production

Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions

Write code as per the developmental standards to decide upon the implementation methodology

Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise

Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency

Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly

Support on-site manager with the necessary details wrt any change and off-site support

2. Skill upgradation and competency building

Clear wipro exams and internal certifications from time to time to upgrade the skills

Attend trainings, seminars to sharpen the knowledge in functional/ technical domain

Write papers, articles, case studies and publish them on the intranet

Deliver

No.

Performance Parameter

Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter