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1 NGRT Systems Private Limited Technician Job
CRE Cum Technician
NGRT Systems Private Limited
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Prepare the service centre and work area for the day.
- Ensure the service centre opens on time and is ready to welcome customers as per schedule.
- Attend to customers and solve queries
- Manage crowds
- Educating customers about the token system and approximate waiting time
- Ensuring the customers are comfortable and keeping a short interaction ongoing while they are waiting.
- Be abreast with the usage of CRM
- Troubleshoot and ensure correct solution for each customer
- Inward devices if needed
- Enter correct details of the customer in the CRM
- Assign jobs to the technicians via the CRM
- Handing over service report to each customer.
- Respond to instructions from the technicians by updating status on CRM.
- Calling customers to update status of their instrument.
- Preparation of Detailed Service Reports.
- Prepare and maintain all necessary paper work and documentation.
- Ensure that the customer has been given the delivery report and an invoice whilehanding over their product.
- Happy Calling to ensure customer satisfaction.
- To work on achieving CSAT for your service center
- Understand the various parameters of ACSE
- Ensure the above parameters are always kept in mind while doing all tasks and
- Ensure continuous learning via ATLAS
- Be updated on all courses to ensure updated knowledge of service centre operations
- Be abreast with all service centre processes and SOPs
- Handle KBB, KGB, Mail-in, Carry-in etc. as per SOPs
- Prepare reports like iOS reports,daily parts sheet and other excel or google sheets as specified
- Be abreast with GSX as per role assigned
- Be able to create invoice in the ERP, make receipt entries and do the day close function
- Encouraging customers to give their feedback.
- Be mindful of revenue target for each month and keep a track of achievement
- Attend weekly weeks and participate actively
- Read service news regularly
- Any other tasks as handed over by the reporting manager /management.
- Refer VMI guides (Visual Mechanical Inspection) while attending & in-warding customer s devices.
- Ensuring that the product and all relevant paperwork is ready before the customer arrives for pick up.
- Refer OP/TP/SV/IT articles to enhance skills & to improve transaction timings.
- Prepare the repair area for the day.
- Checking the repair area, all the tools and other preparedness for the day
- Checking repairs assigned, processed and pending from the last day and taking necessary actions.
- Checking CRM and performing assigned system maintenance / repair as per the job sheet.
- Receive, process and verify the accuracy of orders from customers as per the job sheet.
- Initiate required action, repairs, replacements as per the service guide.
- Handing over the defective items to relevant executive for KBB dispatch.
- Updating customers at the different stages of repair process.
- Contact Apple (CSS) whenever required in order to help customers on priority.
- Perform Apple Consignment Audit & acknowledge consigned shipments.
- Always refer latest VMI & Service guides, while inspecting / performing repairs.
- Checking Re-quotes in GSX.
- Checking escalations in GSX.
- Be abreast with the usage of CRM.
- Monitor & maintain the ACSE & CSAT scores for the location.
- Ensure continuous learning via ATLAS.
- Getting certified and completing all relevant courses to become eligible for handling the devices.\
- Read service news regularly.
- Be abreast with all service centre processes and SOPs.
- Be abreast with GSX as per the role assigned.
- Conducting weekly sessions with the CREs in presence of manager to keep them updated with the latest developments Service
- Handling customers at front desk whenever required.
- Helping Managers with the internal stock takes
- Responsible for consignment Audits
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technician roles with real interview advice
People are getting interviews at NGRT Systems Private Limited through
People are getting interviews through
(based on 5 NGRT Systems Private Limited interviews)
Company Website
Job Portal
60%
20%
20% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Technician at NGRT Systems Private Limited are saying
Technician salary at NGRT Systems Private Limited
reported by
3
employees
₹3.3
L/yr - ₹3.6
L/yr
5%
more
than the average Technician Salary in India
View more details
What NGRT Systems Private Limited employees are saying about work life
based on 83 employees
Strict timing
Monday to Saturday
No travel
Day Shift
NGRT Systems Private Limited Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Education Assistance 
Free Transport 
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