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Engaged Employer

Reputation.com

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4.2

based on 34 Reviews

2 Reputation.com Technical Support Specialist Jobs

Technical Support Specialist

Reputation

4.2

based on 34 Reviews

2-4 years

Hyderabad / Secunderabad

1 vacancy

Technical Support Specialist

Reputation.com

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare Social Media Marketing Venture Capital Automotive Engineering Analytical Chemistry Key Account Management

+ 3 more

Job Description

Handling customer technical support cases through phone and email submission
Cross-departmental collaboration to provide resolution for client requests.
Queue management with emphasis on efficiency, quality & quantity.
Work in various department lanes becoming a subject matter expert in each.
Demonstrate understanding of social media and effectively communicate knowledge with clients.
Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients business structure.
Provide guidance on the capabilities of the Reputation platform.
Share best practices and industry knowledge across verticals.
Communicate product enhancement to clients.
Additional duties as assigned.

Qualifications:

2-4 years of work experience specific to customer success/technical support/account management - SaaS recommended.
Excellent phone skills are a "MUST"
Knowledge of social media platforms and review sites.
Excellent written and verbal skills.
Positive attitude and team-first mentality .
Advanced skillset with Excel a MUST .
Able & comfortable changing direction at a moment s notice.
Knowledge of Salesforce CRM.
Solid analytical, problem-solving, and organizational skills with a strong attention to detail.
Bachelor s Degree or equivalent experience preferred.

When you join Reputation, you can expect:

Flexible working arrangements.
Career growth with paid training tuition opportunities.
Active Employee Resource Groups (ERGs) to engage with.
An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton .

Our employees highlight our :

Ample Opportunities - There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.
Positive Culture - "Great opportunity and exceptional culture." You will never have a better culture anywhere else. Period.
Training and Tools - All managers truly want you to succeed, and you are given great tools and training to be successful in your role.
Balance - Great work life balance and awesome team environment!

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in :