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Technical Support Specialist
Reputation.com
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handling customer technical support cases through phone and email submission
- Cross-departmental collaboration to provide resolution for client requests.
- Queue management with emphasis on efficiency, quality & quantity.
- Work in various department lanes becoming a subject matter expert in each.
- Demonstrate understanding of social media and effectively communicate knowledge with clients.
- Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients business structure.
- Provide guidance on the capabilities of the Reputation platform.
- Share best practices and industry knowledge across verticals.
- Communicate product enhancement to clients.
- Additional duties as assigned.
Qualifications:
- 2-4 years of work experience specific to customer success/technical support/account management - SaaS recommended.
- Excellent phone skills are a "MUST"
- Knowledge of social media platforms and review sites.
- Excellent written and verbal skills.
- Positive attitude and team-first mentality .
- Advanced skillset with Excel a MUST .
- Able & comfortable changing direction at a moment s notice.
- Knowledge of Salesforce CRM.
- Solid analytical, problem-solving, and organizational skills with a strong attention to detail.
- Bachelor s Degree or equivalent experience preferred.
When you join Reputation, you can expect:
- Flexible working arrangements.
- Career growth with paid training tuition opportunities.
- Active Employee Resource Groups (ERGs) to engage with.
- An equitable work environment.
Our employees say it best:
According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton .
Our employees highlight our :
- Ample Opportunities - There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.
- Positive Culture - "Great opportunity and exceptional culture." You will never have a better culture anywhere else. Period.
- Training and Tools - All managers truly want you to succeed, and you are given great tools and training to be successful in your role.
- Balance - Great work life balance and awesome team environment!
Diversity Programs & Initiatives:
Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.
At Reputation, we believe in :
- Diversity : Embracing a culture that values uniqueness.
- Inclusion : Inviting diverse groups to take part in company life.
- Belonging : Helping each individual feel accepted for who they are.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist roles with real interview advice
What people at Reputation.com are saying
Technical Support Specialist salary at Reputation.com
reported by
9
employees
with 2-6
years exp.
₹7.7
L/yr - ₹9
L/yr
14%
more
than the average Technical Support Specialist Salary in India
View more details
What Reputation.com employees are saying about work life
based on 37 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Reputation.com Benefits
View more benefits
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