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10 SmartPing Jobs
Technical Support Specialist (CPaaS)
SmartPing
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Provide support to internal / external customers while adhering to the set SLA parameters.
- Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
- Facilitate calls with customers to explain / resolve / address the issues raised to technical support team.
- Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns.
- Collaborate / coordinate with backend teams in identifying/ resolving customer issues.
- Capture and document all queries / concerns via the ticketing tool / email / calls.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Share periodic updates and feedbacks on regular basis.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to team sand organizational processes.
- Time Management.
- Ticket management.
- Customer response and engagement.
- Cross-functional communication and coordination.
- Compliance and SOPs.
Qualifications/ Required Skills
- Graduate or Post graduate (B.E/B.Tech).
- Experience preferably in Telecom Domain.
- Excellent communication (written & verbal) and interpersonal skills.
- Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive.
- Analytical mindset to solve issues with focus on client / customer requirement with an ability to take independent decisions.
- Proactive, self-motivated and should be a team player.
- Ability to planand organize.
Why join us
- Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry.
- Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
- Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated.
Didnt find the right fit? Visit our Careers page to explore more open positions.
Employment Type: Full Time, Permanent
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What people at SmartPing are saying
What SmartPing employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
Within city
Day Shift
SmartPing Benefits
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