Icewarp Technologies - Technical Support Specialist (2-5 yrs)

About the job

Opening with Multiple Location: Noida, Jaipur, Gujarat

Responsibilities:

- Handling Technical Support Calls & Tickets

- Resolving issues - Remote Access, Phone Support, etc.

- Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS

- Monitoring Servers (IceWarp, MySQL, etc)

- Performing Migration

- Handling Presales queries (L1/L2)

- Handling important/urgent calls during non-office hours

- Providing Support during Emergency as required (Off hours)

- Should Handle atleast 30 Tickets per month when in support role

- Should handle atleast 4 implementations in a month

- Handle escalation from Customer (as per escalation matrix)

Required Knowledge, Skills & abilities :

- Excellent Communication.

- Team Handling experience is must.

- Administration of Windows.

- Administration of Linux (CentOS, Debian, Ubuntu).

- 3+ years of experience in the same domain.

- Email protocols (SMTP, POP3, IMAP).

- MS SQL Server, MySQL Server (Installation, configuration, troubleshooting).

- Experience with Active Directory and LDAP.

- Experience with the administration of mail servers - MS Exchange/Lotus Domino/Postmaster/ Zimbra/Mdaemon.

- Virtualization (VMWare, HyperV).

- Knowledge in SSL Certificates.

- Knowledge of helpdesk/ticketing system (Kayako/Zendesk).

- Technical understanding (Systems, Database, Networks).

- Very Good communications skills - English, written & spoken.

- High customer orientation, communication strength, team ability.

- Self-initiative / motivation / willingness to learn.

- Ready to work in rotational shift