IT/Technical Support Consultant (4-6 yrs)

Who is Turner & Townsend ?

All over the world people are using buildings, infrastructure, and assets we helped to deliver.

It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work.

For more than 75 years we've been helping to deliver transformational programmes across the real estate, infrastructure and natural resources sectors, making a difference to people's lives and ensuring a return on investment for our clients and their investors.

Our Purpose :

Transforming performance for a green, inclusive, and productive world.

The world is changing and we have a responsibility to support that change, helping drive it and be part of it.

Through the commitment, capability and care our team brings, we build trust between clients, suppliers, governments and society.

Delivering better outcomes that have a positive impact on the world around us.

We work smarter to face the challenges of the future; bringing the clarity that helps teams realise their full potential across the real estate, infrastructure and natural resources sectors.

It's how we've made the difference for more than 75 years.

Our Values :

Love a challenge : We love a challenge and we work hard to make change happen and see things through.

We don't stand still, challenging ourselves and others to do better every day.

And we are trusted to do the right thing, raising standards all the time.

Stronger together : We're stronger together by connecting people in diverse teams, so that we can all collaborate to deliver our best work.

We focus on what matters and use our influence to build a better world for everyone.

Bring out the best in everyone: We bring out the best in everyone.

We help each other to make the most of our potential, always learning from our experience.

We treat each other with care and respect and make time to give everyone a voice.

Job Description :

Responsibilities will include :

- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds

- Support of the IT environment, including servers, systems, networks, and other devices

- To assist on various projects and upgrades to meet Turner & Townsend's goals

- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructure and all associated peripherals

- Manage asset database, and control software register

- Build positive working relationships with the business

Qualifications :

- Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD (Entra), MS Windows 10\11, MS 365 including Exchange online, Office, Endpoint manager, Intune, etc.

- All round IT support specialist with at least three years' experience of hands-on, remote and telephone support

- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment

- Hands-on experience of LAN, WAN and VPN, troubleshooting and support

- Proven track record of working in a support environment supporting multiple users across multiple locations

- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.

- Ability to support a wide range of desktop applications

- Deploying image / software through Intune/SCCM

- Experience of ITIL based call management system, e.g, FreshService

- Basic understanding of managing hardware and software assets and control software register

Additional Information :

Turner & Townsend is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community