Technical Support Specialist, Tier 1

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company

At Poppulo, we re working on what s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there s no such thing as a perfect" candidate - we re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

The Opportunity

The Technical Support Specialist, Tier 1, is a crucial role within our technical support team, responsible for providing initial and technical solutions to address customer inquiries and technical issues that are impacting their own business and of the utmost import. This entry-level position requires a blend of strong communication skills, strong technical knowledge, and a customer-centric approach to ensure timely and effective support for our users. By effectively addressing their technical inquiries and issues, this role contributes to a positive customer experience, sets the tone for exceptional support, and plays a key role in ensuring the overall satisfaction of our user base. This is the perfect opportunity for an individual with strong technical skills who is focused on providing exceptional customer experience in a fast-paced environment to continue their professional growth.

Key Responsibilities

Essential Education & Experience Required

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that s on the move.
We live the Poppulo values each day, as they are key to everything we do.

We show up authentically, are self-aware and always strive to be better.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. Thats what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.