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16 OpenText Technologies Technical Support Specialist Jobs
Technical Support Specialist
1-4 years
Bangalore / Bengaluru
1 vacancy
Technical Support Specialist
OpenText Technologies
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assisting customers with complex technical support enquiries via chat, phone, and email.
- Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.
- Incident management in adherence to the defined processes.
- Documenting interactions with internal & external stakeholders using the CRM tool.
- Collaborating with other teams while adhering to SLO s and KPI s.
- Advanced troubleshooting on escalated cases.
- Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.
- Collaborating with various stakeholders to act as a trusted customer advocate.
- Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions.
What you need to succeed
- 3+ years experience in a technical support environment.
- Flexible to provide on-call / outside business support hours as, and when, needed.
- Flexible for 24x7 rotational shifts.
- A Science /Technology Engineering or Bachelors degree preferred.
- Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions.
- Excellent understanding of application lifecycle management (Software development lifecycle).
- Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers.
- Understanding of firewalls, proxies, load balancers and security certificates.
- Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP.
- Application Architecture Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context.
- Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries.
- Log Analysis Skill in analyzing logs (application logs, server logs) to pinpoint technical issues.
- Familiarity with security concepts and practices such as server hardening, encryption and SSL.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist roles with real interview advice
What Technical Support Specialist at OpenText Technologies are saying
Rating based on 8 Technical Support Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Good and maintained work-life balance. Learning opportunities and good corporate balance.
- Salary - Good
+4 more
Dislikes
Laying off without any prior information. WFH not considered for emergency situations
- Job security - Poor
+1 more
Technical Support Specialist salary at OpenText Technologies
reported by
47
employees
with 3-8
years exp.
₹7.7
L/yr - ₹15.6
L/yr
79%
more
than the average Technical Support Specialist Salary in India
View more details
What OpenText Technologies employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
OpenText Technologies Benefits
Submitted by Company
Health Benefits Employee Assistance Program (EAP) Wellness and Fitness Reimbursement Education Reimbursement Retirement and Stock Purchase Plans Paid Volunteer Time
Submitted by Employees
View more benefits 
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OpenText Technologies Bangalore / Bengaluru Office Location
Bengaluru/Bangalore Office
3rd and 4th Floors, Infinity
#436, Off Koramangala
Indiranagar
Intermediate Ring Road
Challanghatta, Domlur
Bangalore 560071
India
Phone: +91 80 61441000
Bengaluru/Bangalore
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