AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Premium Employer
i
This company page is being actively managed by
Johnson Controls Team. If you also belong to the team, you
can get access from
here
Johnson Controls
Compare
All Filters
1 Johnson Controls Technical Support Specialist 2 Job
Technical Support Specialist III
Johnson Controls
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Wha t y o u w il l d o
D u t i e s an d r e s pon s i bi li t i e s
P r o v i d e t e ch n ical a n d ap p licati o n su p p o rt v ia p h o n e a n d em ail a s per the q u e u es and c u st om er n e e d s
U nd ers t a n d t h e issue r ep o r t e d and e n su r e accu r a te re s o l u t i o n is p r ov i d ed to t h e cust o m e r s,
b ack e d w i th c om p l e t e d o c u m entat i o n
D e v e l o p s k ills o n ana l y tical th in ki n g and h o listic pro b l e m s o lving o f t e ch n ical i s su e s t o tr o ub les h o o t real - ti m e ca s es, i n cl ud i n g t h e c o r r ect u s e o f k no wled g e - b a s ed arti c les
C o n tri bu t e s t o S O P s, n e w p r o ced u r e s and u pd at e s as n e e d ed
W o r k s c l o se l y w i th L e v el 2 En g i n e e rs / t e a m t o c om m u n icate a n d r ecr e a te c u s t om er iss u es ( in la b ) a n d s o l v e c o m p lex p r o b l e m s t o p r o v i d e cu s t o m e r s w ith an al l -i n - o n e su p p o rt a n d s o l u t i o n e x p erien c e
A dh erence t o specif i c d a y - t o - d ay w o r k i n stru c ti o n s c a se m a n a g e m ent in S a l es f o r ce, re p o rti ng ,
m e e t i n g t h e S L A s a n d F C R (Fi r st Call R e s o l u ti o n ) t ar g e ts specif i ed by the i n -li n e M a n a g er
U nd ers t a n d t h e pro du ct H o w y o u w i l l do i t Ex pe ri en c e r equ ir ed
T e ch n ical e x p erie n ce ( fiel d ) o f 5- 9 y e a rs in t r o ub les h o o ti n g be l o w
o B u il d i n g m a n a g e m ent S y s t e m s ( B M S)/E n ergy M a n a g e m ent Sys te m s( E M S) which i n cl ud es C h illers, Ch i lled wa t er s y s t e m s, Air Ha nd li n g Un i ts (A H U), R oo f T o p Un i ts ( RTU), V ar i a b le Air V o l um e(V A V) and Fan C o il U n its(FCU)
o C o mm un ic a ti o n p r o t o c o l l i ke BAC n e t, M O D BUS k n o w l ed g e will b e an ad d ed a d v a n tage
o H o t Wat e r s y s t e m and B o i l ers b asics
o U nd ers t a nd i n g o f wiri n g d i a g ram is a m u st
I n f o r mation S e c u ri t y R e s p on s i b i l i t i e s
A dh ere t o JCI p o l i cies, g u i d eli n es a n d p r o ced u res per t ai n i n g t o t h e p r o t e c ti o n o f i n f o r m a ti o n asse t s
A dh ere t o JCI p r o du ct s ec u rity s tan d ar d s and g u i d eli n es f o r s e cu r ed s o f t ware p r o du ct d e v e l o pm ent
The s o f t ware, licen s es, sh a ll be d e p l o y ed and u s ed o n ly in ac c o r d a n ce w ith JCI li c ensi n g
a g re e m ents
U n less p r o v i d ed in the ap p l ica b le licen s e, n o tic e , o r a g re e m ent, c o p y ri gh t e d s o f t ware sh a ll n o t be dup licat e d , e x cept f o r b a c k u p and arch i v al pu r p o s es
A n y s o f t w a r e that is ac qu i r ed il l ega l ly o r d o es n o t ha v e a v al i d licen s e sh a ll n o t b e d ep lo y ed o r u sed. C o p y i n g o f th i rd par t y m at e ri a l s w i th o u t an ap p r o p ri a te license is p r o h i b it e d
The e m p l o y e es, c o n tr a c t o r s o r th i r d - p arty p ers o nn el s h all n o t c o py , e x tract o r r e p r o du ce in a n y wa y , c o p y ri gh t e d ma t erial f r o m t h e I n t e r n e t o n in f o r m ati o n s y s t e m s pr o v i d ed b y o r g a n i z ati o n , o ther than pe r m it t ed by c op y ri gh t law
Im p l e m ent a pp r o p ri a te p h y sical and t ech n ical s afe g u ar d s t o pro t ect t h e c o n fi d e n tial i t y , in t egr i ty a n d a v ai l a b ility o f in f o r m a t i o n ass e ts
A l l e m p l o y e e s, c o n trac t o rs a n d t h ird parties sha l l be r e sponsi b le t o r ep o r t all in f o r m at i o n s e cu r ity i n ci d ents, ale r ts, warn ing s a n d sus p ec t ed v u l n era b ilit i es, in a ti m ely m a nn e r , and share such i n f o r m a ti o n o n ly w ith a u t h o ri z ed per s o nn el
Wha t w e l oo k f or
Q ua li f i c a t i ons
B.E / B.Tech / M .T e ch M e c h a n ical E ng i n e e ri n g
Kno wl ed g e , sk i l l s, an d a b i l i t i e s r equi r e d
G oo d K no wled g e o f HV A C Eq u i p m ent l i ke c h il l er, R T U , FCU, A H U e t c .
G oo d u nd ers t a nd i n g o f e l e ctricals
A b le t o r e ad and in t erp r et the w ir in g d ia g r a m s
G oo d v erb a l a n d w r i t t en c om m un icati o n s k ills (e m ail writi n g s k ills)
Basic l e v el o f p r o ficie n cy in M ic r o s o ft O ff i ce Ex c el and Outl o o k
Str o n g c u s t o m er se r v ice k n o w - h o w
Escalat i o n M a n a g e m ent
G oo d inter p e r s o n al a n d p r o b l e m -s o l v i n g s k ills
A b ility t o w o rk in d epen d e n tly and / o r in a t e a m en v i r o nm ent
A b ility t o w o rk in s h ift s all ti m e z o n e in US ( p r i m ar i ly 6 .3 0 p m to 3 . 30 a m IST)
S a lesf o r c e C R M usa g e will b e an ad d ed ad v a n tage
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist 2 roles with real interview advice
What Technical Support Specialist 2 at Johnson Controls are saying
Rating based on 1 Technical Support Specialist 2
review
Anonymous · IT & Information Security
in Pune
Likes
Great working environment.
- Salary - Excellent
+6 more
Dislikes
Nothing. Everything is great here you will love to work.
Technical Support Specialist 2 salary at Johnson Controls
reported by
5
employees
with 5-8
years exp.
₹6.2
L/yr - ₹14
L/yr
15%
more
than the average Technical Support Specialist 2 Salary in India
View more details
What Johnson Controls employees are saying about work life
based on 2.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Johnson Controls Benefits
Submitted by Company
Free Transport Education Assistance Health Insurance Job Training
Submitted by Employees
View more benefits 
Compare Johnson Controls with
Siemens
Compare
Honeywell Automation
Compare
Schneider Electric
Compare
ABB
Compare
Emerson Electric Co.
Compare
Bosch
Compare
Eaton
Compare
Legrand
Compare
Rockwell Automation
Compare
Danaher
Compare
Wipro PARI
Compare
Addverb Technologies
Compare
Titan Engineering & Automation
Compare
Falcon Autotech
Compare
Technosoft Engineering Projects Limited
Compare
Festo
Compare
TMEIC
Compare
Cotmac Electronics
Compare
Marine Electricals
Compare
Utthunga Technologies
Compare
Similar Jobs for you
Johnson Controls Pune Office Locations
Pune Office
Johnson Controls India Engineering, 6, Commerzone IT Park Internal Road, Yerawada
Pune
Maharashtra 411006
Maharashtra 411006
Pune Office
Johnson Controls Private Limited, 301, Zanith Complex, 28/2, K M Gandhi Path, Shivaji Nagar, Shivaji Nagar
Pune
Maharashtra 411045
Maharashtra 411045
Share an Interview