AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Trellix
Compare
All Filters
3 Trellix Technical Support Engineer Jobs
Technical Support Engineer
Trellix
·
2-6 years
₹ 10 - 13.25L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer
Trellix
posted 12hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner.
- Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting.
- Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.
- Work closely with Support Escalation engineers to resolve critical issues
- Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority.
- Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc
- Excellent communication and customer management skills
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP).
- Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security - Firewalls/Proxy and SIEMs
- Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired
- Good understanding of Linux/Unix
- Knowledge of Java and SQL is a plus
- Scripting language (e.g. Perl, python) is a plus
- 2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts .
- The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills.
- Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.
- Sound fundamentals of TCP/IP, HTTPs,SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts.
- Should be flexible to work in shift.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer roles with real interview advice
What Technical Support Engineer at Trellix are saying
Rating based on 2 Technical Support Engineer
reviews
Anonymous · Other
in Bangalore / Bengaluru
There is a huge scope to learn but the career growth (promotion) is slow. Not much management intervention while you work.
- Salary - Good
High volume of work. Weekend shift. Slow promotion.
Technical Support Engineer salary at Trellix
What Trellix employees are saying about work life
Trellix Benefits
In-clinic Consultation Dental Cover Prescribed Diagnostics Vision Cover Online Pharmacy with Doorstep Delivery 
Work From Home 
Education Assistance 
Soft Skill Training 
Health Insurance 
Job Training 
Compare Trellix with
TCS
Infosys
Wipro
HCLTech
Tech Mahindra
LTIMindtree
Mphasis
Persistent Systems
Hexaware Technologies
Thomson Reuters
Oracle Cerner
Chetu
R Systems International
Globant
Temenos
EbixCash Limited
Amadeus
UKG
Veritas
AVEVA
Similar Jobs for you
