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Sysnet Global Technologies

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3.6

based on 1.2k Reviews

Video summary

3 Sysnet Global Technologies Technical Support Engineer Jobs

Technical Support Engineer - L2

Sysnet Global Technologies (P) Ltd

3.6

based on 1.2k Reviews

1-7 years

Ahmedabad

1 vacancy

Technical Support Engineer - L2

Sysnet Global Technologies

posted 20hr ago

Job Role Insights

Flexible timing

Key skills for the job

Cisco Information Technology Linux Administration Microsoft Power BI Windows System Administration Troubleshooting

+ 1 more

Job Description

We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction.

Your responsibilities:

Install, configure, monitor maintain computer applications networks

Configure operating systems.

Prioritize and manage the workflow along with resolving issues related to the network

Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion

Design computer systems to meet requirements of the organization or clients.

Possess the ability to learn and work on changing and emerging technologies.

First point of contact for clients for issues concerning their computer systems and equipment.

Keep track of user s system issues until they are resolved by adhering to the agreed timelines.

Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

Provide accurate feedback to customers promptly.

Ensure proper logging of all issues.

Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.

Document technical knowledge in the knowledge database.

Train people on how to use different types of systems.

Monitor daily performance of technical systems.

Help organizations deploy new software or hardware systems.

Skill sets/Experience we require:

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software (eg. Zendesk)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

BS degree in Information Technology, Computer Science or relevant field

Pedigree:

Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Employment Type: Full Time, Permanent

Read full job description

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What Technical Support Engineer at Sysnet Global Technologies are saying

3.6

Rating based on 29 Technical Support Engineer reviews

Anonymous · IT & Information Security in Chennai

Likes

Nothing simply waste.

Dislikes

This is the worst company I have ever seen. They have a worst policy. Nothing is favour for employees there is a lot of politics.they never give your F&F some time and they detect some amount in your F&F.