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281 Sysnet Global Technologies Jobs
Technical Support Engineer - L2
Sysnet Global Technologies
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction.
Your responsibilities:
Install, configure, monitor maintain computer applications networks
Configure operating systems.
Prioritize and manage the workflow along with resolving issues related to the network
Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
Design computer systems to meet requirements of the organization or clients.
Possess the ability to learn and work on changing and emerging technologies.
First point of contact for clients for issues concerning their computer systems and equipment.
Keep track of user s system issues until they are resolved by adhering to the agreed timelines.
Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
Provide accurate feedback to customers promptly.
Ensure proper logging of all issues.
Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
Document technical knowledge in the knowledge database.
Train people on how to use different types of systems.
Monitor daily performance of technical systems.
Help organizations deploy new software or hardware systems.
Skill sets/Experience we require:
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Pedigree:
Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Employment Type: Full Time, Permanent
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Top Sysnet Global Technologies Technical Support Engineer Interview Questions
Q1. What is the difference between domain & workgroup?
asked in
Engineer- Customer Support interview
Q2. How to troubleshoot HPE hardware if not booting
asked in
Server Engineer interview
Q3. Difference diagnostics tools using on HP, Dell, Lenovo for troubleshooting hardware and software related issues.
asked in
Engineer- Customer Support interview
What people at Sysnet Global Technologies are saying
Rating based on 29 Technical Support Engineer
reviews
Anonymous · IT & Information Security
in Chennai
Likes
Nothing simply waste.
Dislikes
This is the worst company I have ever seen. They have a worst policy. Nothing is favour for employees there is a lot of politics.they never give your F&F some time and they detect some amount in your F&F.
- Salary - Bad
+6 more
Technical Support Engineer salary at Sysnet Global Technologies
reported by
141
employees
with 1-14
years exp.
₹1.2
L/yr - ₹4
L/yr
38%
less
than the average Technical Support Engineer Salary in India
View more details
What Sysnet Global Technologies employees are saying about work life
based on 1.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Sysnet Global Technologies Benefits
Job Training 
Soft Skill Training 
Work From Home 
Health Insurance 
Free Transport 
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