Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by IRIS KPO Resourcing Team. If you also belong to the team, you can get access from here

IRIS KPO Resourcing Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

2 IRIS KPO Resourcing Technical Support Engineer Jobs

Offshore Infrastructure Engineer - Technical Support (Azure)

4-9 years

Chennai

3 vacancies

Offshore Infrastructure Engineer - Technical Support (Azure)

IRIS KPO Resourcing

posted 26d ago

Job Role Insights

Flexible timing

Job Description

Hello Everyone,


I am writing this Job post to brief about the job opportunity with IRIS KPO Resourcing Pvt Ltd for offshore Infrastructure Engineer.


Please find the job description and specifications for your references, Please share your interest for the job opportunity.


Experience required : 4+ Years.


Shift : 2.00 PM to 11.00 PM (UK Shift)


Job Location : Remote.

Interested candidates, please share your resumes to siva.arun.m@iris.co.uk


Main Responsibilities


  • Platform Management: Oversee and manage Azure and Private Cloud platforms, ensuring their stability, security, and performance. Including working outside of standard contracted hours from time to time (e.g. to assist with a Major Incident or to implement out of hours changes).
  • Monitoring and Alerts: Utilise monitoring tools to pro-actively identify and address issues. React promptly to alerts to mitigate risks and minimise downtime.
  • 3rd Line Support: Provide expert support as a 3rd line engineer, handling complex issues and escalations efficiently.
  • Proactive Support: Raise proactive support tickets to address potential problems before they impact the business.
  • Customer Assistance: Assist in resolving customer support tickets, ensuring timely and effective solutions.
  • Infrastructure Changes: Raise, plan and implement infrastructure changes to enhance the performance and security of the platforms.
  • Availability Management: Ensure the high availability of hosting platforms through the use of robust monitoring and failover mechanisms.
  • Security Management: Conduct regular security assessments and implement necessary protections to safeguard the integrity and confidentiality of data.
  • Capacity Management: Monitor and manage the capacity of hosting platforms to ensure they can handle current and future demands without performance degradation.
  • Backup and Recovery: Implement and manage backup and recovery processes to ensure data availability and integrity in case of system failures.
  • Documentation: Maintain detailed documentation of infrastructure configurations, processes and procedures to ensure consistency and facilitate troubleshooting.

Qualifications and Experience :


  • Technical Expertise: In-depth knowledge of Azure and Private Cloud platforms, including their management and monitoring tools.
  • Support Experience: Proven experience in a 3rd line support role, with a strong track record of resolving complex technical issues.
  • Proactive Approach: Able to evidence examples of pro-active identification and resolution of issues and recording via tickets.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and act swiftly.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical issues to non-technical stakeholders and customers.
  • Certifications: Relevant certifications in Azure and cloud management are highly desirable.

Personal Attributes


  • Highly motivated and self-driven
  • Detail-oriented with a commitment to excellence
  • Strong team player with the ability to work independently
  • Adaptable and flexible in a fast-paced environment

Join us and be part of an innovative team that is at the forefront of cloud technology management. If you have the expertise and passion for managing complex cloud environments, we would love to hear from you.

`


Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

What Technical Support Engineer at IRIS KPO Resourcing are saying

Technical Support Engineer salary at IRIS KPO Resourcing

reported by 2 employees with 1-3 years exp.
₹4.3 L/yr - ₹5.5 L/yr
At par with the average Technical Support Engineer Salary in India
View more details

What IRIS KPO Resourcing employees are saying about work life

based on 125 employees
54%
77%
76%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

IRIS KPO Resourcing Benefits

Submitted by Company
Work From Home
Team Outings
Soft Skill Training
Health Insurance
Job Training
Submitted by Employees
Work From Home
Health Insurance
Team Outings
Job Training
Cafeteria
Soft Skill Training +6 more
View more benefits

Compare IRIS KPO Resourcing with

Genpact

3.8
Compare

WNS

3.4
Compare

EXL Service

3.7
Compare

TCS

3.7
Compare

Infosys BPM

3.6
Compare

Accenture

3.8
Compare

Cognizant

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Capgemini

3.7
Compare

Indegene

3.4
Compare

Markets and Markets

3.2
Compare

LogixHealth

3.5
Compare

Coronis Health

3.7
Compare

Quintessence Business Solutions & Services

4.1
Compare

Moody's Analytics

3.9
Compare

ICRA Analytics

3.4
Compare

Savista Global Solutions

4.0
Compare

Elico Healthcare Services

2.7
Compare

Q Way Technologies

3.2
Compare

Similar Jobs for you

Netsuite Consultant at EY

Pune, Chennai + 1

2-6 Yrs

₹ 4-9 LPA

Netsuite Developer at Tech Mahindra

Hyderabad / Secunderabad, Pune + 1

5-10 Yrs

₹ 11-20 LPA

Netsuite Functional Consultant at Tech Mahindra

Hyderabad / Secunderabad, Pune + 1

5-10 Yrs

₹ 12-19 LPA

Netsuite Consultant at Cinntra infotech solutions Pvt Ltd

2-4 Yrs

₹ 10-15 LPA

Oracle Netsuite Functional Consultant at Depth Consulting Services Pvt. Ltd.

Thane, Mumbai

3-8 Yrs

₹ 6-16 LPA

Netsuite Functional Consultant at Followitz Systems

Thane

3-5 Yrs

₹ 6-16 LPA

Oracle at Wissen Infotech

Hyderabad / Secunderabad, Bangalore / Bengaluru

3-6 Yrs

₹ 7-12 LPA

Lead at GM INFOTECH

3-6 Yrs

₹ 10-20 LPA

Netsuite Developer at Syntec Systems India Pvt Ltd

5-10 Yrs

₹ 16-28 LPA

Netsuite Techno Functional Consultant at GSPANN

Delhi/Ncr

5-10 Yrs

₹ 10-20 LPA

IRIS KPO Resourcing Chennai Office Location

View all
Chennai, Tamil Nadu Office
IRIS KPO Resourcing Private Limited, 5th Floor, Pottipati Plaza, 77, Nungambakkam High Rd, Chennai, Tamil Nadu
600034
write
Share an Interview