Technical Support Engineer - Cloud Infrastructure (4-8 yrs)

I am writing this Job post to brief about the job opportunity with IRIS KPO Resourcing Pvt Ltd for Technical Support Infrastructure Engineer - Cloud (Azure Cloud).

Please find the job description and specifications for your references, please share your interest for the job opportunity.

Experience required : 7+ Years.

Shift : 2.00 PM to 11.00 PM (UK Shift)

Job Location : Remote.

Company Overview :

IRIS Software Group is one of the UKs largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time. IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders.

Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence. IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UKs workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions.

Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their childrens school; 300 million messages are delivered between schools and parents each year, and over 15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50. IRIS is backed by Hg, Europes leading software investor and is committed to helping build IRIS as an ambitious business. Its support includes a dedicated operations innovation team which provides practical support to management teams to help them realise their growth ambitions. To see how IRIS helps organisations get things right first time, every time.

We help improve the way people work by making business processes more efficient. Our software and services are used by accountancy and education professionals, and teams in payroll, HR and finance to solve some of the most essential operational business problems. From submitting a tax return and being paid on time, to improving work experiences and engaging with a child's school, our customers save money, save time and know its right first time, every time.

India Operations :

IRIS KPO Resourcing is a subsidiary of IRIS Software Group Ltd based out of 5th floor, Pottipati Plaza, Nungambakkam, Chennai, India. We are fully integrated with our UK entity in providing IT and ITeS solutions as global delivery centre. We do not have any other office in India.

Main Responsibilities :

- Platform Management : Oversee and manage Azure and Private Cloud platforms, ensuring their stability, security, and performance. Including working outside of standard contracted hours from time to time (e.g. to assist with a Major Incident or to implement out of hours changes).

- Monitoring and Alerts : Utilise monitoring tools to pro-actively identify and address issues. React promptly to alerts to mitigate risks and minimise downtime.

- 3rd Line Support : Provide expert support as a 3rd line engineer, handling complex issues and escalations efficiently.

- Proactive Support : Raise proactive support tickets to address potential problems before they impact the business.

- Customer Assistance : Assist in resolving customer support tickets, ensuring timely and effective solutions.

- Infrastructure Changes : Raise, plan and implement infrastructure changes to enhance the performance and security of the platforms.

- Availability Management : Ensure the high availability of hosting platforms through the use of robust monitoring and failover mechanisms.

- Security Management : Conduct regular security assessments and implement necessary protections to safeguard the integrity and confidentiality of data.

- Capacity Management : Monitor and manage the capacity of hosting platforms to ensure they can handle current and future demands without performance degradation.

- Backup and Recovery : Implement and manage backup and recovery processes to ensure data availability and integrity in case of system failures.

- Documentation : Maintain detailed documentation of infrastructure configurations, processes and procedures to ensure consistency and facilitate troubleshooting.

Qualifications and Experience :

- Technical Expertise : In-depth knowledge of Azure and Private Cloud platforms, including their management and monitoring tools.

- Support Experience : Proven experience in a 3rd line support role, with a strong track record of resolving complex technical issues.

- Proactive Approach : Able to evidence examples of pro-active identification and resolution of issues and recording via tickets.

- Problem-Solving Skills : Strong analytical and problem-solving skills, with the ability to think critically and act swiftly.

- Communication Skills : Excellent verbal and written communication skills, with the ability to articulate technical issues to non-technical stakeholders and customers.

- Certifications : Relevant certifications in Azure and cloud management are highly desirable.

Personal Attributes :

- Highly motivated and self-driven

- Detail-oriented with a commitment to excellence

- Strong team player with the ability to work independently

- Adaptable and flexible in a fast-paced environment

Join us and be part of an innovative team that is at the forefront of cloud technology management. If you have the expertise and passion for managing complex cloud environments, we would love to hear from you.