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Fortinet Technologies

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3.7

based on 24 Reviews

3 Fortinet Technologies Technical Support Engineer Jobs

Technical Support Engineer - 1

Fortinet

3.7

based on 24 Reviews

2-5 years

Pune

1 vacancy

Technical Support Engineer - 1

Fortinet Technologies

posted 23d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Computer Networking Automation Testing Linux Administration CCNA Https

+ 3 more

Job Description

You would act as a Technical Support Engineer to help improve and expand our product capabilities. As a member of the team, you ll be responsible for designing and implementing the core services and defining the architecture of the system. We are looking for a highly motivated individual who can thrive in a fast-paced environment and successfully contribute to the team. The ideal candidate will have a can-do attitude, passion for technology, extensive development experience, and will be able to learn quickly.

As Technical Support Engineer, you will:

To provide direct technical support via the phone, chat and web-based systems to our customers and partners though-out the EMEA Region.
Analysis and technical investigation of reported problems with the FortiSOAR product
Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues
Problem investigation through analysis of logs, debug tools
Reproduction of complex customer environments on lab equipment
Follow-up with R&D departments to resolve product issues
Manage technical cases, escalate, and control the right expectation until the closure of the cases
Creation of technical documentation and bulletins to improve internal and external knowledge base
Take initiatives and ownership of the problem to drive for results
Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities

We Are Looking For:

Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols.
Hands-on Experience with Linux Based Operating system. Certifications like RHCSA, RHCE and CCNA are advantageous.
Experience in developing and improving tools to support operations and maintenance projects.
Development of projects related to network and security automation.
Hands-on experience in scripting language: Python
Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
Hands-on experience using MQ, Redis, RDBMS, and NoSQL databases
Experience developing, using and integrating REST API
Experience in cybersecurity product development or integration (eg. playbooks, connectors)
Strong troubleshooting and problem-solving skills
Effective communication skills
Exposure to Fortinet Products is an advantage.

Educational and Experience Requirements:

2-5 Years of experience
bachelors degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
Advanced knowledge of English (written and spoken), other languages are an advantage

Employment Type: Full Time, Permanent

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