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48 Fortinet Technologies Jobs
Technical Support Engineer - 1
Fortinet Technologies
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You would act as a Technical Support Engineer to help improve and expand our product capabilities. As a member of the team, you ll be responsible for designing and implementing the core services and defining the architecture of the system. We are looking for a highly motivated individual who can thrive in a fast-paced environment and successfully contribute to the team. The ideal candidate will have a can-do attitude, passion for technology, extensive development experience, and will be able to learn quickly.
As Technical Support Engineer, you will:
- To provide direct technical support via the phone, chat and web-based systems to our customers and partners though-out the EMEA Region.
- Analysis and technical investigation of reported problems with the FortiSOAR product
- Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues
- Problem investigation through analysis of logs, debug tools
- Reproduction of complex customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Manage technical cases, escalate, and control the right expectation until the closure of the cases
- Creation of technical documentation and bulletins to improve internal and external knowledge base
- Take initiatives and ownership of the problem to drive for results
- Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities
We Are Looking For:
- Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols.
- Hands-on Experience with Linux Based Operating system. Certifications like RHCSA, RHCE and CCNA are advantageous.
- Experience in developing and improving tools to support operations and maintenance projects.
- Development of projects related to network and security automation.
- Hands-on experience in scripting language: Python
- Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).
- Hands-on experience using MQ, Redis, RDBMS, and NoSQL databases
- Experience developing, using and integrating REST API
- Experience in cybersecurity product development or integration (eg. playbooks, connectors)
- Strong troubleshooting and problem-solving skills
- Effective communication skills
- Exposure to Fortinet Products is an advantage.
Educational and Experience Requirements:
- 2-5 Years of experience
- bachelors degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience
- Advanced knowledge of English (written and spoken), other languages are an advantage
Employment Type: Full Time, Permanent
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What people at Fortinet Technologies are saying
Technical Support Engineer salary at Fortinet Technologies
reported by
18
employees
with 3-6
years exp.
₹8
L/yr - ₹20
L/yr
196%
more
than the average Technical Support Engineer Salary in India
View more details
What Fortinet Technologies employees are saying about work life
based on 25 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Fortinet Technologies Benefits
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