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1 FIS Technical Support Engineer Job
Technical Support Engineer (Snow, Sql, US Shift)
3-6 years
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer (Snow, Sql, US Shift)
FIS
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Acts as focal point for incident review and escalation if necessary.
- Supports a computer operations environment that meets all service level agreements, e.g., US time availability, response time parameters, etc. and availability targets. Works across a wide array of application lines and engages various levels of management to ensure service call is complete while playing the ticket building role
- Familiar with the ticket building process in technical environment, as the Incident Management process is a key input into the established Change and Problem processes.
- Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
- Manages and directs technical and functional specialists and computer operations staff in restoration of service during an incident. Acts as liaison between inter or intra-datacenter teams for high severity incidents.
What you bring:
- 3 to 6 yrs of considerable knowledge of Service call experience with various clients
- well versant with ticket building and incident management principles, procedures and techniques
- Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ticket raising in technical services environment
- Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
- Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail.
- Decision making ability within specified parameters as well as independent and collaborative decision-making skills
What we offer you :
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of systematic education and personal development possibilities - FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Added bonus if you have:
- Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
- Knowledge of FIS products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
Employment Type: Full Time, Permanent
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(based on 319 FIS interviews)
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Company Website
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Walkin
38%
17%
11%
9%
5%
3%
17% candidates got the interview through other sources.
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What Technical Support Engineer at FIS are saying
Rating based on 12 Technical Support Engineer
reviews
Anonymous · IT Network
in Bengaluru
Likes
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Read 12 reviewsTechnical Support Engineer salary at FIS
reported by
82
employees
₹2.2
L/yr - ₹5
L/yr
18%
less
than the average Technical Support Engineer Salary in India
View more details
What FIS employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIS Benefits
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FIS Bangalore / Bengaluru Office Location
Bengaluru Office
Fidelity Information Services, Second Floor, 8th Rd, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
Technical Support Engineer (Snow, Sql, US Shift)
3-6 Yrs
Bangalore / Bengaluru
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