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CrowdStrike

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4.0

based on 71 Reviews

1 CrowdStrike Technical Support Engineer Job

Technical Support Engineer

CrowdStrike

4.0

based on 71 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer

CrowdStrike

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Linux Administration Backend Windows System Administration Active Directory JSON

+ 2 more

Job Description

About the Role:

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings.

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment.

The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success.

What Youll Do:

As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers 24x7 globally.
Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates.
Demonstrate ownership of customer s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly.
Work with Product experts/Engineering to fix bugs or enhance product features.
Manage time and work to meet or exceed operational goals.
Learn cutting edge technologies and new product features
Create/Share Knowledge articles and contribute to mentoring/training efforts.
May be scheduled to work on shifts/holidays as per the business requirement.

What You ll Need:

3-8 years experience in Product Technical support role supporting Global enterprise customers
Outstanding oral and written communication skills.
Customer focus. Analytical thinking and Logical troubleshooting aptitude.
Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.
Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc
Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments

AND any of the below specialization domains:

1) SIEM/SOAR:

Hands on experience working on log management tool that offers self-hosted options & leverages kafka and/or containers
Strong Skills in container administration & orchestration
Good understanding of Regex & any query language.
Certifications in SIEM/SOAR platforms would be a plus

2) Identity Management:

Hands on experience in Windows Servers/Active Directory, MFA.
Experience with Identity Protection and Zero Trust solutions
Excellent knowledge of authentication protocols - Kerberos, LDAP, NTLM, SAML
Good understanding of TCP/IP and troubleshoot network issues using Wireshark/PCAP analysis.
Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus.

3) Cloud Technologies:

Experience working and troubleshooting in a SaaS cloud environment.
Proven experience debugging and troubleshooting customer facing API/ REST interfaces at both the JSON/HTTPS browser/client side and server-side web service termination, but also navigating within the backend cloud architecture which is responsible for fielding the request.
Good understanding of SaaS components and large-scale databases like Cassandra, Kafka, Elasticsearch, Splunk, etc, and the role that they play within a cloud service.
Familiarity with cloud orchestration tools like Docker, Kubernetes, etc
Certification in any common Cloud platforms would be a plus.

Benefits of Working at CrowdStrike:

Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe.