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Implementation & Integration
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Deliver implementations & integrations for multiple project types across the services (currently limited to ex. Traiana services) offered within the FX&S pillar at OSTTRA
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Hand over to the operations teams once live
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Day one check in with the customer
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Finalising readiness to migrate to production, and liaising with the relevant counterparties (as required)
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Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team
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Gathering & setting up all required static data in UAT & production (as required)
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System configuration in UAT and production environments
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Connectivity & integration set up in the product
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Connectivity & integration set up in IC and/or Adapters
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Coordinate the development of the transformer based on the spec provided by Solution Design
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Create any required routing in IC
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Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production
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Ensure all integrations follow the integration standards outlined
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Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager
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Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teams
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Demonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on items
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Update the PSA system (e.g. Monday.com) on a daily basis so that the project manager has the correct information on project status, risks, issues and dependencies
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Creating and tracking UAT plans
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Ensure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover material
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Effectively manage time so that tasks are completed by the expected due date
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Cross-Training
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Create cross-training materials in the pre-defined standardised formats on implementation & integration processes for project types
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To lead implementation & integrations as a primary resource, while developing a secondary resource
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Develop new core skills, and take on new project types
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To assist a primary resource during implementation & integrations, while acting as a secondary resource
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Where necessary during the professional services restructure, assist with other teams in their cross-training priorities and needs
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Teamwork
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Responsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integration
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Engage, be open and be objective in post-project retrospectives to develop the team further
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Product UAT
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Executing the required UAT runbook
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Operations Escalations
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Act as an escalation point for certain project types / services from a technical project management perspective