Technical Program Manager

Position Title: Technical Program Manager Payments Domain

Experience Level: 10+ years

About the Role:

We are looking for an experienced and results-driven Technical Program Manager with deep expertise in the payments domain. The ideal candidate will have hands-on experience managing backend processes of card payments. This role requires a unique blend of technical expertise, program management skills, and a business consulting mindset to deliver robust payment solutions and drive strategic initiatives.

Key Responsibilities:

• Program Management:
• Lead and manage end-to-end delivery of payment-related programs, ensuring timelines, scope, and quality standards are met.
• Oversee multiple technical projects, tracking progress, resolving bottlenecks, and managing dependencies across teams.
• Define program goals, KPIs, and success criteria in alignment with business objectives.
• Stakeholder Collaboration:
• Serve as the primary point of contact for stakeholders, including business, technical, and external partners, to gather requirements and ensure program alignment.
• Build and maintain strong relationships with payment networks like Mastercard, Visa, or Amex, as well as key partners and vendors.
• Solution Delivery:
• Work closely with architects and engineering teams to design and implement scalable, secure payment solutions.
• Drive the development and deployment of backend processes such as transaction processing, settlements, and reconciliations.
• Risk and Compliance Management:
• Identify, assess, and mitigate risks associated with program execution and payment system operations.
• Ensure all deliverables comply with PCI-DSS standards and other relevant payment industry regulations.
• Business Process Optimization:
• Analyze and improve backend payment workflows to enhance efficiency and performance.
• Provide business consulting expertise, identifying gaps and recommending solutions to address operational challenges.
• Leadership and Communication:
• Lead cross-functional teams, including engineering, QA, product management, and operations, to ensure cohesive program execution.
• Present program updates and status reports to senior management and stakeholders.

Required Qualifications:

• Bachelors or Master’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in the payments domain, with a focus on managing card payment programs.
• Hands-on experience with Mastercard, Visa, or Amex processes is highly preferred.

Preferred Skills & Competencies:

• Strong understanding of payment systems, transaction processing, and settlement workflows.
• Proven experience in managing large-scale technical programs involving multiple stakeholders and teams.
• Knowledge of APIs, payment gateways, and system integrations.
• Familiarity with Agile methodologies and tools such as Jira or Confluence.
• Experience with cloud platforms (AWS, Azure, or GCP) and modern technology stacks.
• Exceptional problem-solving skills and the ability to navigate complex technical environments.