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4 Adobe Technical Product Consultant Jobs
Technical Product Consultant II
0-5 years
₹ 8 - 9.4L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Noida
1 vacancy
Technical Product Consultant II
Adobe
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Provide customer support and troubleshoot customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM.
Troubleshoot, validate, and report customer-submitted bug reports.
Provide Support Fix to customer for AEM, if changes are trivial.
Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Acts as a customer advocate ensuring all customers voices are heard.
Liaise with engineering/product management to ensure customers desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real-world impact that issues and defects have on customers
Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned
What you need to succeed
Either a Bachelors or Master s degree in Computer Science plus 4 years experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump and thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web-based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance-related measures
Support all kinds of product-related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
Effective dialogue building skills; listening, good QA skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Product Consultant roles with real interview advice
What Technical Product Consultant at Adobe are saying
Technical Product Consultant salary at Adobe
reported by
22
employees
Unlock
₹8
L/yr - ₹15
L/yr
14%
less
than the average Technical Product Consultant Salary in India
View more details
What Adobe employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Adobe Systems (India) Pvt Ltd, A-05, Sector 132, Express Way
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
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Adobe Systems India Pvt. Ltd, Vindhyachal Marg, Sector 25A
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