Tech Lead

• ServiceNow Development Architect, design, develop, and configure ServiceNow applications and modules focusing on ITSM processes including Incident, Problem, and Change Management, ensuring alignment with business requirements.
• Configuration Management Database (CMDB) Implement and maintain the CMDB, ensuring data accuracy, relationships, and dependencies between Configuration Items (CIs) to support efficient IT asset management and service relationships.
• ITSM Expertise Utilize in-depth knowledge of ITSM methodologies and best practices to improve and automate Incident, Problem, and Change Management processes within ServiceNow.
• Service Catalog Development Design, customize, and enhance the Service Catalog, ensuring its effectiveness in streamlining service requests and delivery.
• Flow Designer and Automation Utilize ServiceNow Flow Designer to automate and orchestrate workflows, optimizing efficiency and reducing manual efforts across various processes.
• 3rd Party Integrations Integrate ServiceNow with third-party systems and applications using REST, SOAP, and other web service APIs to ensure seamless data exchange and interoperability.
• Collaboration and Troubleshooting Collaborate with stakeholders, business analysts, and technical teams to understand requirements, troubleshoot platform-related issues, and provide timely resolutions.
• Documentation and Reporting Create comprehensive technical documentation, system architecture diagrams, design specifications, and reporting dashboards to facilitate effective communication and knowledge sharing.

Required Skills and Qualifications

• ServiceNow Expertise Extensive hands-on experience (X+ years) working with the ServiceNow platform, with an emphasis on ITSM modules and configurations.
• CMDB Management Profound understanding and practical experience in configuring and maintaining the CMDB in ServiceNow.
• ITSM Processes Strong expertise in Incident Management, Problem Management, and Change Management within the ServiceNow environment.
• Service Catalog Customization Proven track record in designing and customizing Service Catalog items and workflows.
• Flow Designer Proficiency Experience in utilizing ServiceNow Flow Designer to automate processes and workflows.
• 3rd Party Integrations Demonstrated experience integrating ServiceNow with diverse third-party systems and applications using REST, SOAP, and web service APIs.
• Technical Skills Proficiency in JavaScript, GlideScript, HTML, CSS, and related web technologies for ServiceNow customization and development.
• Communication and Collaboration Excellent communication skills with the ability to work collaboratively in a team environment.Preferred Certifications (an added advantage)
• ServiceNow certifications related to ITSM, CMDB, or specific modules (e.g., Certified Implementation Specialist in ITSM or CMDB).
• Familiarity with Agile/Scrum methodologies for project management within ServiceNow.