Technical Lead, Support Operations - Active Directory

WHAT YOULL DO

• Customer Communication
• Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
• Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
• Troubleshooting Skills
• Troubleshooting of customer reported incidents and system alerts in the areas of Active Directory domain expertise
• Identify, debug and troubleshoot break fix issues for quick resolution
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
• Respond and resolve issues within agreed service levels
• Collaboration & Knowledge Sharing
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Mentor and train other team members with tech solutions

WHAT YOU BRING

• 7-10 years hands-on experience in supporting an Active Directory environment
• Extensive hands-on experience in debugging issues with Active Directory, ADSI, Multi-Forest Domains, Integrations with Non-Microsoft Products, Identity Solutions
• Experience with network infrastructure, including DNS, DHCP, and WINS
• Prepare Active Directory disaster recovery plans
• Skilled in using 'expert only' AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
• Experience with Microsoft Entra ID Connect application (formerly called Azure AD Connect)
• Identify expensive LDAP queries that could slow down Active Directory performance.
• Strong understanding of AD Attributes, LDAP Queries, Scripting to Modify AD Attributes
• synchronization system for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions
• Analysis, design and implementation of Active Directory and Identity Management solutions
• Analyse current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement
• Detecting and troubleshooting DNS and name resolution problems to ensure smooth network operation.
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies will be an added advantage

Preferred qualifications

- Bachelor's degree in Computer science, network engineering or information technology