Infrastructure Operations Tech Lead

We are seeking a dedicated and skilled End User Computing Specialist to join our dynamic IT team. The ideal candidate will be responsible for supporting the design, configuration, integration, and upgrade of existing and future technologies within the End User Computing and Collaboration disciplines. This role requires a proactive individual who can diagnose and resolve problems, manage relationships with team members and vendors, and contribute to the continuous improvement of our IT infrastructure. Key Responsibilities:

• Assist with Assignments: Support the design, configuration, integration, and upgrade of existing and future technologies within the End User Computing and Collaboration disciplines.
• Problem Resolution: Assist in problem diagnosis, initiate problem resolution, and provide ongoing support for new technology deployments and upgrades.
• Relationship Management: Work effectively with team members, vendors, and contractors to deliver technical solutions, ensuring service level commitments and project timelines are maintained.
• Learning and Development: Learn from senior team members and contribute to the development of peers by sharing knowledge and best practices.
• Collaborative Projects: Collaborate with team members to ensure project activities are aligned with architectural objectives.
• Performance Monitoring: Utilize performance data and historical metrics to assist in planning for growth needs, upgrades, migrations, optimizations, and new implementations.
• Technical Support: Provide technical support and troubleshooting for end-user computing devices and collaboration tools.
• System Maintenance: Perform regular maintenance and updates to ensure optimal performance and security of end-user computing systems.
• Documentation: Maintain accurate documentation of design documents, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics, and overall project information
• Training Shifts: Your work schedule may be adjusted to coincide with other team members shifts during cross-training or onboarding sessions. This ensures a more effective learning and collaborative environment.

• Bachelor s degree in information technology, Computer Science, or a related field.
• Proven experience in end-user computing and collaboration technologies.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with performance monitoring tools and techniques.

• Preferred Skills:
• OS Compliance, Management, and Upgrade: Windows/macOS
• Endpoint Management and Automation
• Endpoint Privilege Management: Maintenance, support, and upgrade
• BeyondTrust Remote Support (Bomgar): Maintenance, support, and upgrade
• File Servers/Shared Drives/DFS/File Replication
• Print Servers / Managed Print Services / Badge Printers / Uniflow
• Web Browsers Management: Microsoft Edge
• PowerShell / BASH Scripting
• Power BI / Reporting / Analytics
• Client Tools: Office 365 apps, Adobe, Java, misc. productivity applications
• Applications and Patch Management: Intune/JAMF
• AD/AAD, GPOs, Device Control, Enterprise Control, Compliance, Audits
• Vulnerability Assessment and Deduction

Full time (2:00p-10:30p) AWMPO AWMP&S Presidents Office Technology